In 2020, the Education Registrar released the Office of the Education Registrar’s 2020-2025 Strategic Plan following consultation with and the support of the Non-government Schools Registration Board.

One of the priorities within the Strategic Plan is to Develop and nurture effective stakeholder relations, with the objective being to ensure that we understand our stakeholder needs and expectations.  The operational implementation of this objective was to develop an open and transparent feedback policy.

To meet this objective, the OER undertook a feedback survey in late 2021 to identify areas for improvement relating to the non‑government schools re-registration process.